Privacy Policy

Privacy Policy

Introduction

Welcome to https://tile-cleaning.storysurge.net (hereafter referred to as “Tile Cleaning,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, handling, and protection of data in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Data Privacy Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • Protection of Personal Information Act (POPIA) of South Africa

Scope

This policy applies to all aspects of our online presence, including but not limited to:

  • Our official website at https://tile-cleaning.storysurge.net
  • Any mobile applications or services associated with our brand
  • User interactions through various digital platforms and services we offer

Please note that this Privacy Policy does not extend to third-party websites, applications, or services accessed through links on our platform. These external entities have their own privacy policies, and we encourage users to review them.

Processing Activities

This policy outlines the ways in which we process personal data when:

  • Users engage as authorized users with our applications and services
  • Individuals visit websites linked to this Privacy Policy
  • We communicate with users via emails, newsletters, phone calls, or text messages (SMS)

Personal Data Collection

We collect several types of personal information for various purposes:

  • Account Information: Details required to create and manage user accounts.
  • Payment Information: Data needed for processing transactions, including payment card details and billing addresses.
  • Financial Information: Financial records related to your use of our services or purchases.
  • Purchase Information: Details about products or services you’ve acquired from us.
  • Mobile Device Identifiers: Unique identifiers from your mobile device when using our mobile applications.
  • Location Data: Geolocation information provided by your browser or device.
  • Feedback and Reviews: Comments, suggestions, and reviews you share with us.
  • Social Media Information: Data accessed through social media platforms when users choose to connect their accounts.
  • Product Interest: Information about products that spark your interest on our website.

We gather this data through direct user input, tracking technologies, and third-party sources, ensuring transparency in all cases.

Cookies

Cookies are small text files stored on your browser or device when you visit our websites. We use cookies to enhance user experience and for analytical purposes:

  • Strictly Necessary Cookies: These ensure basic functionalities like login and navigation.
  • Preference Cookies: Tailored settings and preferences for improved user experience.
  • Analytics Cookies: Used to gather statistics on website usage, helping us improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing control over non-essential cookies.

Data Retention and Deletion

We retain personal data for as long as necessary for the purposes it was collected or as required by applicable laws. Once these purposes are fulfilled, we securely delete or anonymize the data to protect your privacy.

Security Measures

Tile Cleaning has implemented robust security protocols to safeguard your personal information:

  • Encrypting sensitive data during transmission and storage.
  • Engaging reputable third-party processors who adhere to strict data protection standards.
  • Regularly reviewing and updating our security practices to adapt to evolving threats.

Children’s Privacy

We do not intentionally collect or store personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may be entitled to certain rights regarding your personal data:

  • Access, rectification, or erasure of your data.
  • Request for restriction or object to the processing of your information.
  • Data portability, allowing you to transfer your data to another controller.
  • Object to decisions made solely by automated means.
  • File appeals or complaints with our privacy team regarding data handling practices.

For specific rights and exercise of these privileges, please reach out to our privacy officers via the contact details provided below.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page with an updated effective date. We encourage users to review this policy periodically for changes that may affect them.

Contact Information

For privacy-related inquiries, unsubscribe requests, or feedback, please contact us:

We value your trust in our commitment to data protection and privacy.